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Mark Henley

General Manager - Queensland

Nick Hardcastle

Client Engagement Director

About Mark

Expertise
Performance Engineering
Test Management & Governance
Test Automation
Non-Functional Testing

Kicking off my career in the Web Team at Griffith University I formed the view that we were living in an experience economy. An economy were organisations either won or lost based on their customers digital experiences. My roles focused on the importance of user experience (UX) through innovative testing with customers. I was lucky enough to play a key role in the university's brand transformation project. This involved developing a new younger brand that reflected Griffith's innovative roots and core values, aligning with the evolving expectations of students.Following my success at Griffith, I joined Squiz, an enterprise digital experience company (DXP), to open their Queensland office.

As state manager I grew the team over its formative years, as a multidisciplinary team we collaborated daily to pitch for, then deliver digital transformation projects. I provided clear leadership, direction and negotiated deadlines with team work loads and customer outcomes. Over the next decade I forged commercial partnerships and we outgrew 3 office spaces. Our enthusiasm and belief in ourselves was undeniable, we attracted over half of Queensland’s Government and Universities to partner with the Squiz Briz team. Taking on the challenge as Director of Customer Engagement at Squiz, I then led a team that helped scale out the framework I had developed in Brisbane. I also worked closely with Squiz's R&D team to ensure that our products and services aligned with the changing needs of our clients, as digital experience platforms evolved significantly from the days of WebCMS. I finally spearheaded a management buyout of ideation platform where I left Squiz and lead the ideation company as CEO. My continued passion for UX and testing led me to the merger of Revolution IT and Shelde, which was later acquired by Wipro. Here, I focused on quality engineering, emphasising the importance of DevSecOps practices.

I realised that organisations today need to be their own software companies, with the same transparency and traceability of the quality they release to their customers. After more than 20 years in the industry, I now believe we are living in a trust economy. Organisations that succeed are those that build trust with their customers through good experiences. My journey in guiding leaders to engage employees and place quality at the heart of their organisations led me to Tritusa. I am excited to be part of a company that shares my values and is committed to helping organisations create positive customer experiences.

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The Key is to set realistic client expectations, and then not to just meet them, but to exceed them - preferably in unexpected and helpful ways.

Sir Richard Branson

Founder of the Virgin Group

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